Providers that optimise customer (CX) and employee experiences (EX) gain a competitive advantage, driving revenue, improving margins, and strengthening customer loyalty. CXEX AutoInsights, an AI-powered solution available from COTU, enables businesses to harness these opportunities by unlocking deep insights from voice interactions.
CXEX transforms the way businesses manage their customer and employee interactions. Traditionally, under 10% of these interactions are reviewed, meaning vast amounts of valuable data are missed. CXEX AutoInsights changes this, using AI-driven voice analytics to automatically assess 100% of interactions, providing businesses with actionable insights that lead to enhanced processes, training, and sales outcomes
By leveraging advanced AI, CXEX turns massive amounts of voice data into easily accessible and interpretable insights. These insights, displayed through user-friendly dashboards and reports, allow businesses to identify trends, measure performance, and make precision-driven improvements in real time. This leads to optimised customer service and sales functions, benefiting from higher revenue generation and improved win-loss rates. In customer support, CXEX enables higher first contact resolution rates and reduced handling times, ultimately improving customer satisfaction (CSAT) and Net Promoter Scores (NPS).
AutoInsights also places employee experience at the forefront. By identifying areas for training and process improvement, companies gain happier, more engaged employees and lower staff turnover. This improved EX translates into reduced costs and more efficient operations.
Organizations across industries, including finance, retail, telecoms, utilities, and the public sector, can benefit from the powerful insights generated by CXEX. AutoInsights provides a strong return on investment (ROI) but also ensures businesses meet compliance requirements with proactive risk management tools. The AI-powered solution can detect emotional cues and analyse sentiment, enabling businesses to address customer concerns early or flag potential fraud risks
Tailored for channel partners, CXEX AutoInsights integrates seamlessly with COTU’s RAMP platform making it vendor-agnostic and therefore accessible for any business, regardless of the technology used for customer interactions. By offering pre-packaged bundles optimized for both Unified Communications (UC) and Contact Centers (CC), the solution is designed to be easy for partners to resell, with minimal effort and maximum return.
Revolutionize your service offerings with CXEX from COTU and unlock new revenue streams, stronger customer loyalty, and a competitive advantage. To explore how your portfolio can benefit from this breakthrough solution, contact Al Peacock at partners@cotu.uk