Delivering a stand-out customer experience is critical to success and the channel’s winners will be those who raise the CX bar and get it right.
Excellent customer experiences are driven by technology, and ipSCAPE’s Cloud Contact Centre solution resides at the centre of successful CX strategies, transforming organisations across all verticals with one solution for seamless omnichannel customer experiences across voice, email, web chat and emerging channels.
The ipSCAPE approach is to revolutionise CX through cutting edge communication technologies that are scalable, flexible and intuitive. With its ‘experience is everything’ approach, ipSCAPE supports all business areas that promote greater customer and employee experiences, enabling companies to grow sales, improve service and stay ahead of the competition. In sucessfully finding opportunities for their customers to benefit from ipSCAPE, channel partners will profit from lucrative margins and enhanced relationships or ‘stickiness’ with their end customers.
ipSCAPE’s ingredients for delivering excellent experiences (and lucrative opportunities for channel partners) include easy to use solutions that power transformational customer communication, along with the sophisticated ipSCAPE dialler and lead management tools. The dialler has gained a reputation as ‘the secret weapon of high performing outbound teams’ with the power to increase contact rates, drive list penetration and also benefits from API driven CRM integration capabilities. The dialler is just one of a range of value added products within ipSCAPE, all presenting opportunity sweet spots for channel partners as they seek to enable customer journeys that better serve, understand and respond to client needs.
At it’s core, ipSCAPE enables partners to deliver larger UC deals with the provision of a complementary CX solution for a percentage of the user base, which is becoming a priority for comms resellers as ICT buyers increasingly demand a combination of UC and CCaaS functionality. Having complete flexibility on connectivity with our BYOC model and being agnostic to UC provision or voice endpoint sets ipSCAPE apart in the market as part of the COTU channel portfolio.
By prioritising innovation, reliability and customer satisfaction, IPscape aims to be the preferred partner for channel businesses.
Discover how you can transform your prospects with our software... contact Al Peacock at partners@cotu.uk