It’s incredible to think how far we’ve come with our UCaaS platform, Cross Connect.
The beginning
For over 30 years, TSI has been at the cutting edge of communications, providing telephony, connectivity and network infrastructure, and now unified communications. With Cross Connect, we set out to solve the challenges partners face. To do so, we knew we had to meet the real-world needs of both our partners and their customers.
Fast forward to 2025
Now what do we have? Cross Connect: a next[1]generation platform designed to meet the diverse needs of businesses of all sizes. It is the most resilient, flexible and adaptable platform in the UCaaS space and integrates seamlessly with hundreds of business applications. With no long-term contracts or minimum targets, both partners and their customers can scale as needed, backed by TSI’s outstanding support team. Cross Connect from TSI is a game-changer in UCaaS. The innovative, feature-rich and constantly evolving platform can be customised and white labelled, as well as bringing your own SIP trunks, including international termination. TSI recently launched advanced AI call transcription and sentiment analysis within Cross Connect. By understanding the emotional tone of customer interactions, businesses can tailor their responses to better meet customer needs and resolve issues more effectively, and identify potential problems before they escalate. Transcribed calls provide a valuable resource for training new employees and ensuring consistent quality in customer interaction, and automatic call transcription ensures that businesses maintain accurate records of customer interactions, which can be crucial for compliance with industry regulations and standards.
The future
We never stop listening to our partners, creating new features and adding new integrations. And we continue to recruit the best minds within the channel, to enhance the capabilities of Cross Connect and provide an unmatched level of support to our partners and their end-users. TSI’s flexible subscription model allows businesses to mix and match subscription types, making it a financially viable option to open up new verticals including hotels, schools, residential as well as SMEs, large enterprises, and much more. As the UCaaS landscape continues to evolve, TSI’s innovative approach ensures that our Partners stay ahead of the curve, delivering exceptional customer experiences and driving growth. Join the revolution and experience Cross Connect for yourself.
Visit our website to learn more: https://www.tsicomms.co.uk/