Research
MSPs continue shift to recurring services model
UK IT service providers expect 45% of revenue to come from recurring managed services in 2024, up from 35% in 2023, according to research from Barracuda. This will be driven by businesses scaling back their in-house IT and relying more on MSPs.BT report reveals IT decision maker priorities
Six in ten IT decision makers are expecting to invest in AI in the coming year despite more than a quarter not feeling that they do not fully understand the technology, a sentiment shared by 20% of employees.2024: The year for MSPs to optimise growth
New research by Comms Dealer sister company IT Europa has drilled down on the critical factors behind the runawayCybersecurity a struggle as businesses modernise
According to Zen, 41% of UK business leaders think security is their biggest challenge day-to-day as 81% cite issues with the existing communication and collaboration tools.Kaseya survey benchmarks MSP drivers
Subscription-based managed services are the top revenue generator for MSPs according to executive respondents of a Kaseya survey (68 per cent). It is the second most time-consuming activity according to 43 per cent of technicians.Partner use on the rise, finds GoTo
GoTo’s 2023 IT Priority report finds a 55% increase in the use of the channel in the past year, with 44% of businesses preferring a partner versus 27% going directly to the solution provider for new business communication and IT support tools.Agility key to deliver anticipated tech growth
Despite economic uncertainty, 72% of tech leaders plan to grow revenue in 2023, according to Gartner, Inc. Nearly half believe they will be able to outperform their competition this year.CX focus to drive cloud consolidation, finds 8x8
IT leaders (57%) see cloud communications as the technology that will have the biggest impact on their customer experience, ahead of artificial intelligence (55%), and the Internet of Things (53%).
