A recent strategy update, “NFON NEXT 2027”, has revealed that NFON will focus on driving revenue growth from AI solutions, alongside boosting its position in the market for AI-based business communications solutions.
The strategy will focus on growth and innovation in the AI area, greater proximity to customers, efficient structures, and the company’s market position – all intended to boost competitiveness and ensure long-term success.
NFON says its guiding principle is “We rethink business communication, inspiring and connecting people to grow together sustainably”.
With this vision, it aims to secure sustainable profitable growth and use AI-supported business communications as a growth driver.
“With ‘NFON NEXT 2027’, we are redefining the future of business communications and creating the foundation for further growth,” explained Patrik Heider, CEO of NFON AG. “Our strategy aims to grow revenue and market share significantly through AI solutions.”
The strategy centres on strengthening core products and expanding the user base to secure sustainable growth, focusing on customer benefits for improved communication solutions and the development of new revenue sources.
NFON will also exploit AI’s full potential to understand customer needs more precisely, make processes more efficient and tap into new market opportunities.
By 2027, it plans to increase the share of revenue generated from scalable and AI-supported solutions and to assemble a team of specialists to tap into digital transformation opportunities for European companies.
NFON also hopes to move towards becoming a customer- and partner-centric company to promote long-term relationships and ensure high levels of satisfaction, alongside strengthening customer and partner bonds.
“Our focus on operational excellence and agile structures forms the basis for a high margin business and a future-proof organisation that can respond dynamically to market changes,” concluded Heider.