Akixi has expanded its product offering with the general availability of CX Analytics for Microsoft Teams, delivered via a single cloud platform.
This is designed to enable service providers to streamline end-customer onboarding and enhance user experience.
It will also create differentiation for service partners within their Direct Routing and Operator Connect offerings
Mike Wilkinson, Chief Product and Marketing Officer, said: “To date, service providers have had to make do with limited enterprise grade Teams analytics solutions which significantly impacts their operations and cost of delivery.
“With CX Analytics for Microsoft Teams we have built a service provider first solution alongside the real-time bot engine which provides the precision needed for call analytics that satisfy the largest ranges of use cases in the market.”