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Pragma has launched Engage, a new website widget offering one-click voice calls, video calls and AI-powered webchat.
This will be provided as an optional enhancement for users of Connect for iPECS Cloud, Pragma’s UCaaS application.
It will use AI to automate webchat responses via ChatGPT integration and will read all website content to collect information, before using OpenAI to form responses.
Pragma’s MD, Will Morey, said: “This tool will help our partners win more deals and retain more customers, by offering them something that improve the service they offer.
“It easier for customers to contact them and automates webchat responses without any compromise in service.”
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