Oak's Clarify call recording and quality management now supports Avaya IP Office hot desk users.
"As organisations discover the benefits of call recording and quality management, more and more are moving to extension-side recording to ensure they capture every conversation," said Richard Garel-Jones, Product Director at Oak.
"For some, the ability to record both internal and external calls in this way is a regulatory requirement.
"Finding all recordings associated with an individual hot desk user has been a challenge. The latest Clarify release lets users record, store and index the conversations that matter by username, wherever your staff choose to work."
Garel-Jones also noted that the new capability means users only need to licence users that need recording.
Oak is also releasing an enhanced API for Clarify.
Marketing Manager Ian Bevington added: “RecordX users can now migrate their voice data to Clarify. This means existing customers can access Clarify’s features and access their legacy recordings through one interface.”