A £9m investment boost from Mobeus Equity Partners has put outsourced contact centre business Ventrica on the road to European expansion. Southend-based Ventrica, which was founded in 2010 by CEO Dino Forte (pictured), provides multi-lingual and omni-channel outsourced customer services to global brands.
The company employs over 450 staff and expects a headcount of 600 this year. It has doubled in size over the last two years by tapping into the growth of e-commerce in sectors such as retail, and supporting customers as they expand their communication channels from the phone to email, social media and webchat.
Danielle Garland, Mobeus Investment Manager, said: “Ventrica is right in the sweet spot for the growing outsourcing contact centre market. It is large enough to deliver multilingual and technology solutions to its blue-chip clients but small enough to be dynamic and innovative and to provide the personalised service its clients require.”
Forte added, “We have a significant market opportunity and are winning new customer contracts at an increasing rate and of an increasing scale.
"With Mobeus as a partner, we are well positioned to strengthen our team to support our significant growth while also allowing us to better focus on our existing clients which will be our key priority moving forward."