TelcoSwitch has added a new feature to its CallSwitch service, CRM+, which provides out-of-the-box integration with over 30 CRM platforms enabling customers to automatically capture all customer interactions.
Paul Gibbs, Sales Director at TelcoSwitch, said: "CRM+ takes CallSwitch to the next level, offering partners an opportunity to set themselves apart from the crowd.
"Every call, lead and opportunity is automatically updated with the full call record, recording and outcome. New tasks can be automatically set while notes are stored and sent to colleagues.
"All of which empowers businesses to become more efficient in delivering exceptional service through the ability to immediately identify customers and having notes instantly available. Businesses also benefit from more streamlined processes and optimised productivity."