Distributor Exclusive Group has launched the PASSport Global Services division, a worldwide project designed to define and integrate a set of professional pre- and post-technical services.
David Ellis, Exclusive Group Director of Global Services, said: "We now have a universal proposition available to partners across our APAC and EMEA footprint with global capability into more than 100 countries.
"At the core of this is a new enhanced premium support service that delivers in-country local language first touch support eight hours a day - backed by a global fully manned 24/7 support capability.
"Following investments in the digitalisation of our support infrastructure we are now able to offer a unified customer support experience that delivers consistency of delivery and service level targets."