The just launched ShoreTel 400 series IP phones include four new models that expand the vendor's portfolio to deliver new functionality including visual voicemail, an advanced user interface and built-in diagnostics.
"Whether a customer communicates with desk phones, smartphones, tablets, laptops or PCs, ShoreTel enables them to choose the device best suited to their needs," said Pej Roshan, vice president of product management at ShoreTel.
"The ShoreTel 400 series IP phones incorporate the latest user feedback resulting in new functionality and optimal usability."
Visual voicemail simplifies message management and increases productivity by allowing users to scroll through messages to access, listen, respond, delete and save them in any order. With this feature, users can pick the messages they want to listen to and erase or archive them right from the phone screen.
Built-in diagnostic tools on the 400 series IP phones also enable help desk staff to quickly identify issues and provide faster problem resolution, which means less downtime and higher user satisfaction, said the firm.