Gradwell Communications has rolled out Wave Teams+ which enables integration between the cloud phone system and Microsoft Teams.
Wave Teams+ enables users to take inbound and make outbound calls on Wave through Teams, manage calls using Wave options, connect Teams and non-Teams users, maintain call insights and reporting functions, and manage call recording.
Gradwell Head of Product Darren Standing said: “Teams has allowed businesses to quickly adapt to remote and hybrid working. It has presented challenges too, such as cost and technical limitations which have led to the disconnection of some employees.
“Whilst Microsoft Teams has some phone system features, it is not as effective at handling communications with customers, suppliers, and other external parties. The latest Wave update bridges this gap.”