TeleWare is celebrating its 25th anniversary, setting out a quarter of a century ago with Geoff Haworth at the helm and operating out of a garage.
Today, TeleWare counts some of the world's largest companies among its customers and has received accreditation from the likes of Avaya and numerous Microsoft gold and silver partner competencies.
Last year TeleWare delivered two Microsoft world firsts - the first being to route, record and analyse a call in real time through Microsoft Azure and the second being to completely migrate all fixed-line call recordings to Microsoft Azure.
Now, three out of five FTSE 100 banks use TeleWare technology and TeleWare is also a leading SIM-based mobile voice and SMS recording provider.
TeleWare is investigating how customer analytics can be best used to shape customer experience. Beyond that, the company is looking at how machine learning can be used to help businesses get the absolute most out of their data and artificial intelligence to create automated communications.
This is in addition to developing intelligent bots to improve communications management and augmented and virtual reality call centres.
Steve Haworth, CEO at TeleWare, said: "There has been incredible growth in entrepreneurship in the 21st century, resulting in a sharp decrease in the average company lifespan.
"People are now starting businesses with the aim of exiting almost as quickly as possible.
"That's not the TeleWare way. We look at the last 25 years as building a solid foundation and legacy that can propel us into the future.
"It's never been about any one product, but the ethos of being the very best in the industry and constantly innovating to meet changing business needs.
"Some of our people have been with us since the very beginning and they have been joined by a fantastic team of experts, creative thinkers and people who like to get things done. This has created a team who are focused on delivering the best for our partners and customers."