3CX's PBX has been natively integrated with Exact Cloud Solutions.
The plugin automatically opens the contact record and, if the number is not recognised, creates a new contact.
It also logs the call and opens an activity box specific to the caller so users can take notes when the call ends.
Launching outbound calls from the Exact interface can be done using the 3CX 'hotkey dialing' feature.
This is done by selecting the desired phone number in the Exact Interface; pressing the preconfigured hotkey dials the number and automatically initiates the call.
3CX CEO Nick Galea said: "With out-of-the-box integrations with CRM systems such as Exact, businesses will receive the boost in productivity they need while at the same time take advantage of advanced UC features."
Robin Brinkman, Partner Manager, Exact Software Germany, added: "The integration between 3CX and Exact Cloud Solutions allows us to offer functionality that a lot of our customers have been waiting for.
"Companies can deliver better support based on faster insight into the contact details.
"It also helps sales organisations to react on a more personal level to incoming calls, which results in a higher conversion rate."