Wildix has launched a new valued added solution claiming it will help reseller customers boost sales.
The x-bees platform routes all business communications including VoIP calls, chats, video calls and more, into a single in-browser interface to streamline collaboration and lead management processes.
Speaking at his company’s virtual 2021 UC&C Summit, CTO Dimitri Osler said: "We created x-bees because the lead management phase involves more than one person. The sales team often needs to collaborate on how to provide the best service and turn a lead into a customer.
Also unveiled, in line with Wildix’s mission to provide fully integrated sales-based communications solutions, was x-caracal, a solution for tracking leads and customers throughout the sales process.
“Much like an ACD stats tool, x-caracal monitors company communications with external leads, allowing for internal awareness of what elements in the sales funnel function smoothly and what can be improved,” said CTO Dimitri Osler.
The Wildix Web RTC platform already integrates with Salesforce’s Lightning or Classic interfaces.