Comms Dealer

Comms-care has been recognised in this year's marketing industry awards for its PITS (Poor IT Support) prospect campaign, launched to the IT channel earlier this year.
 
The PITS campaign, designed and developed with our digital marketing agency, Purestone, received three finalist places in two of the marketing industry's biggest awards, the B2B Marketing Excellence awards and the Digital Impact Awards.
 
Comms-care successfully took home the silver award at the Digital Impact Awards in the Best Digital Communications as part of an Integrated Campaign and also received the runner-up position in the Most Commercially Successful Campaign category at the B2B Marketing Excellence awards.
 
Richard Eglon, Marketing Director at Comms-care, said: "All campaigns are developed to provide Comms-care with valuable insight into the needs of our customers and prospects, which in turn enables us to deliver relevant services that make an immediate impact to our partners' service proposition.

"To receive two runners-up places at these national marketing awards, alongside some big named brands is great testament to the professionalism, capability and dedication of the Comms-care Marketing team."
 

Channel Telecom has launched a year-end incentive for the new popular Sony PlayStation 4 games console.

Already a sell-out the PS4 is on backorder until mid-January, but Channel Telecom has secured stock to award its winning channel partners.
 
The incentive runs through December with existing partners targeted with selling a modest amount of additional monthly recurring new business to win one of the coveted PS4 games consoles. The incentive is limited to one Sony PlayStation 4 games console per channel partner and other terms and conditions apply.
 
"There's a huge amount of buzz and demand for the PS4," says Clifford Norton, Managing Director of Channel Telecom.

"We have been able to get our hands on some of these superb consoles for the benefit of our channel community. All they have to do is step up to the plate and put in a little extra effort before the year-end to secure this ultimate Christmas goodie and we're delighted to be playing Santa Claus!"
 

EE has been selected by the Government Procurement Service as one of ten approved providers of fixed line telephony services under its Telephony Services Framework.

The Framework, formally referred to as RM1035, forms part of the Government's ICT strategy to migrate public sector organisations to next generation services under the Public Services Network. It enables government departments and local authorities to find cost savings and efficiencies by procuring services from a list of approved providers.

Barry Bolton, Head of Public Sector Marketing at EE, said: "Being awarded a place on the Telephony Services Framework builds on our selection for the Public Services Network last year and demonstrates EE's capability in delivering public sector services. It is an exciting opportunity for us to develop innovative products and services that provide best value to public sector organisations."

EE's selection follows a three-month tendering process, in which Framework Agreements were offered to providers in two lots.

Colt has enhanced its SIP trunking service, Colt VoIP Access, with a feature set that enables customers to take advantage of value added services such as online VoIP reporting, built-in resiliency, disaster recovery and encryption to secure voice calls.

These native encryption protocols provide customers with protection from attacks including eavesdropping and interception.

Colt's VoIP Access removes the need for separate voice and IP networks, so customers can utilise a single converged infrastructure across their multiple sites, which reduces costs and is the key requirement for a consistent and efficient unified communications environment.

The new features enable customers to more easily secure their VoIP traffic, retrieve online in-depth analysis of traffic, performance, network utilisation and generate call monitoring reports. As a result of the comprehensive resiliency now available, including multiple trunks and Points of Presence (PoP), redundancy, and disaster recovery capabilities such as call diversion to an IP address, customers benefit from a highly available and reliable VoIP service.

Marta Muñoz Méndez-Villamil, research director, telecommunications at IDC EMEA, said, "According to IDC's research, end users today are increasingly looking for a voice provider who not only has a robust pan European service, but increasingly one that is supported by real time reporting features and a seamless customer experience.

"Increasingly customers who are seeking an enhanced voice provider require guarantees that their business critical and back-office functions can be ably supported by their SIP trunking or VoIP service provider. Colt's solutions and their cross-Europe capability means multi-branch offices can expect the same service, no matter where they operate."

iPass has strengthened its position in the enterprise mobility channel with two significant partner agreements in the UK, Olive Communications and Specialist Computer Centres (SCC), and mITE GmbH in Germany.

iPass provides mobility services to enterprises and telecom service providers, and its Open Mobile Wi-Fi solution aligns neatly with trends in mobile working and the need for mobile device management.

"BYOD is becoming more common for many enterprise users and iPass Open Mobile gives mobile workers access to a global commercial network of Wi-Fi hotspots, eliminating concerns about bill shock while providing users with consistent and secure network access, which allows them to work productively wherever they are," stated Rene Hendrikse, VP EMEA.

Olive has a strong enterprise mobility offering for UK-based organisations working both domestically, and abroad.

"Our customers want solutions to the challenges of BYOD and mobility, and so strategic partnerships are central to the Olive proposition," said Paul Butler, Commercial Director. "iPass enables us to use Wi-Fi as a differentiator in a competitive marketplace."

Guy Hodges, Public Sector Sales Director, SCC, added: "As mobile working becomes an increasingly common practice, enterprises need reliable, cost effective connectivity to enable their workers to be productive when they travel.

"We are helping many of our customers to become more efficient and effective with large scale enterprise mobility projects, and by partnering with iPass we can ensure their employees have access to low cost, highly secure Wi-Fi across the globe."

NetSuite has signed up a trio of VARs to its Solution Provider Programme.

Irish Covali, a reseller of Sage ERP and CRM, Ensphere Consulting and Dublin-based OSSM Cloud Solutions have joined the programme which was first launched in 2002 to provide channel partners with cloud-based financial and ERP software solutions.

"These new partners demonstrate the rapid adoption of cloud solutions in EMEA and their confidence in the future of NetSuite. We're happy to welcome their many years of experience to the solution provider programme and look forward to a long relationship delivering value to their customers and ours," says John Campbell, Director of Channel Sales EMEA at NetSuite.

The race to stay one step ahead of telephone hackers will pick up pace next year, according to distributor Nimans which believes that phone hacking will become even more of a global menace, with more businesses and public sector  organisations falling victim.

To help combat the threat Nimans stocks Control Phreak, an automatic PBX firewall which stops telephone hackers in their tracks.

According to the distributor the UK is one of the top global hot spots for communication fraud, including telephone hacking, which is estimated to be running at up to $80bn worldwide.

Control Phreak Chief Architect Roger Ansin says phone systems are vulnerable to attack and should be protected from a number of ongoing threats which, he claims, are likely to accelerate in 2014.

Ansin, MD of The Callista Group, claims that phreaking is masterminded by organised crime and even terrorist groups to raise illicit funds.

"According to a BBC Radio 4 programme at least 40 UK businesses reported becoming a victim in one month alone, with an average cost to each victim of £21,000," he said.

"We have installed Control Phreak into a number of schools which have been targeted by hackers. Christmas holidays see schools and colleges closing down and leaving their telephone systems unattended. The criminals are only too aware of this."

A topical talking point in the fight against phone hacking is International Revenue Share (IRS) fraud because this can generate really large phone bills.
"This type of fraud is becoming more common as any phone number can be hijacked and sold," warned Ansin.

"IRS Fraud means that every phone number now is suspect. 
"Fraudsters are selling access to British mobile phone numbers and no one can blanket-blockade outbound calling to UK mobiles." 

To address this particular issue Control Phreak intelligently detects the difference between legitimate outbound call traffic and unauthorised diverted call traffic.  "This can only be done at PBX level and is why Control Phreak is so powerful and useful," added Andsin.

"Control Phreak makes a phone system invisible to hackers so that it's safe and impenetrable."

Unify, formerly Siemens Enterprise Communications, has named Dean Douglas as Chief Executive Officer. He succeeds Hamid Akhavan who joined as CEO from Deutsche Telekom in February 2010.
 
Douglas, who currently serves as President and CEO of enterprise technology distributor Westcon Group, was previously CEO of LCC International and has also held a number of executive roles at both IBM and Motorola.  

He will take up his appointment on January 16, 2014, at which point Akhavan will join the Executive Board where he will continue to support the Unify business.
 
Mark Stone, Chairman of the Executive Board commented: "Dean brings a deep understanding of the enterprise technology industry and experience of successful sales channel and partnership development in a variety of international roles."
 
Douglas added: "Unify has a long and distinguished heritage, and yet has an agenda to reinvent itself and the industry. Cloud-based delivery opens up entirely new consumption, commercial and distribution models and I see Unify as perfectly positioned to innovate new ways for enterprise users to access the best collaboration tools."

Resellers with the expertise to help customers adopt a joined up approach to their customer service stand to win in a wide open market.

The opportunity for resellers to plug a gap between customer expectations and an organisation's ability to meet them was highlighted in a survey by the Customer Contact Association (CCA), undertaken in partnership with Kcom.

According to this research the biggest stumbling block that trips companies over is their lack of resource to track previous interactions with a customer.

Among the consumers surveyed, 60% said a company's ability to link up all of its previous interactions with a customer is a key factor in customer service.

But 69% of CCA member organisations operate a more siloed approach to customer communication, meaning that they will all benefit from ICT solutions that provide a single customer view.

Anne Marie Forsyth, Chief Executive of the Customer Contact Association, said: "Offering seamless omni-channel service to customers is now a licence to operate rather than a point of differentiation. It keeps you in the game but doesn't give you a winning hand.

"The research shows a disconnect between the service expectations of customers and the ability of organisations to live up to those expectations.

"We know that consumers want efficiency, speed and value for money but unless businesses urgently adopt an integrated omni-channel service strategy they will struggle to deliver on service promises and risk compromising brand values.

"This research is a wake-up call to service providers across every sector. Change your approach or risk losing your customers."

Suzette Bouzane Meadows, Director of Contact for Kcom, noted that consumers still prefer contact with a real person when handling more complex or personal transactions, pointing out that 49% of people would choose to speak with someone over the phone or via email when it comes to registering a complaint.

"It's clear that while technological advances are providing a wide choice of channels for contacting an organisation, these must be joined up and there must still be well-trained, experienced people at the heart of any organisation's customer contact team," said Meadows.

Pennine Telecom has agreed a new deal with Bury's Mill Gate Shopping Centre to provide shoppers with free high-speed wireless access to the Internet.
 
The company has signed a new 18 month sponsorship agreement which will see it providing a broadband connection, wireless transmission equipment and network maintenance to the centre.

This is an extension to the company's previous three year deal with the centre.
 
The service will be available to the 250,000 shoppers who visit the centre every week to take advantage of its 140 retail outlets, which include nine cafés and restaurants.
 
Andrew Roberts, Pennine Telecom's MD, said: "By offering this to Mill Gate visitors we are again advertising our expertise in the field of wireless communications. In a way it's our own shop window, a platform which, together with other projects in Bury, we can use to promote our skills to businesses locally and nationally.

"It's great too that we are providing something from which so many of our fellow Bury folk can benefit."