Comms National Awards winner Ethos has pulled off another massive triumph by securing a five-year global contract with Mahle GmbH, one of the largest automotive suppliers in the world.
The deal includes the standardisation of Mahle's telecoms infrastructure across the globe, a complete refresh of its entire communications infrastructure and the support of 20,000 employees' telecommunication requirements at offices across the UK, Europe, Asia and Africa.
"Having appointed Ethos as its European managed print ?partner in 2012, I am delighted that Mahle have chosen Ethos as its European Avaya delivery and service partner," said Ethos Group Managing Director Paul Norris.
"We have provided print services to Mahle for many years, and given our capability around large telephony estates and unified communications it was a natural fit for us to deploy and support the new Avaya estate. Mahle is a dynamic and rapidly expanding business and this contract award further demonstrates our ability to successfully provide ?unified telecommunications and managed print solutions on a pan-European basis."
As a leading global development partner for the automotive and engine industry, Mahle ranks among the top three system suppliers worldwide for mobile applications for engine systems, filtration, electrics, mechatronics, and thermal management. With a local presence in all of the major world markets, as of 2015, 75,000 employees work at over 170 production locations.
More than 5,000 development engineers and technicians are working on forward looking concepts, products and systems at 13 research and development centres in Germany, Great Britain, USA, Brazil, Japan, China and India.
Mahle wanted future proof telecommunications equipment that would serve them well into the future. Using Avaya's Enterprise technology, Ethos is systematically refreshing Mahle's entire communications infrastructure and putting each location under Ethos' managed service, incident management and support under the five-year framework.
"Under this managed service we regularly review the performance of each office's telephony infrastructure and make further recommendations to improve the cost or functionality," said ?Matt Hill, Managing Director of Voice & Data.
"This pragmatic approach ensures that as the contract progresses, Mahle's communications infrastructure is optimised on a case-by-case basis, minimising cost and internal disruption while maximising value. Under our five-year service contract, Mahle's telephony infrastructure is future proofed. Day-to-day communications are taken care of, optimising the service and support that we deliver."
Mahle undertook a detailed selection process before appointing Ethos as its telecoms provider. Mike Robson , Director of Information Technology at Mahle Industries UK, told Comms Dealer: "It was key for Mahle to have a single point of contact. We engaged closely with Avaya and Ethos in order to develop Mahle's global internal incident management solution.
"This has enabled Mahle to provide the end user customer with full transparency of their ticket from point of logging to final resolution. Mahle and Ethos's relationship is key to ensuring the success of this project."