Abzorb has bundled a PBX maintenance service with its UC and mobility portfolio following a link-up with maintenance partner CSR.
Called PBX Cover, the white label service will be officially launched at Comms Dealer's MiVAD event on June 9th.
The end-to-end service combines PBX system maintenance cover (99% of systems are supported), smartphone systems (Mitel Office 400) and the Money Box SIP gateway which enables SIP to be deployed on legacy PBXs.
According to Abzorb the proposition unlocks the potential for resellers to upgrade legacy kit with next generation products and services and further lock-in customers with a maintenance offering.
The 24/7 system maintenance and support service includes all fixed handsets as standard, response within one hour to all faults, quotes raised within eight hours, nationwide coverage for support, and resellers could earn up to 40% margin on Abzorb's annual pricing, said the firm.
PBX Cover also includes pre-sales and training via the Abzorbplus partner programme.
"With our smartphone systems, services such as SIP and hosted telephony can be accessed without the traditional stumbling blocks often encountered," said Mark Riddell, Head of Indirect Channel.
"Maintaining customers' PBX adds value and helps to strengthen loyalty on PSTN, CPS and SIP connectivity, while generating ongoing annuity revenue from maintenance and updates."
Abzorb's long-term partner BT Wholesale has welcomed the launch and predicts greater uptake of its hosted Centrex and Wholesale SIPT propositions as a result of resellers adopting PBX Cover.
Dave Axam, Director of Hosted Communications at BT Wholesale, stated: "By adding its PBX Cover service, Abzorb is able to deliver a complete end-to-end solution including configuration, installation and support."