Comms Dealer

A new service to help resellers comply with changing industry regulations and prove compliance to customers has been launched by Train to Win.tv and industry body the Federation of Communication Services (FCS). The initiative is designed to help CPs check that their service delivery, marketing activity and record keeping complies with current industry regulation; and provide compliant organisations with an accreditation that forms an extension of the FCS Mark of Excellence programme.

"The service is based on a detailed review of the CP's documentation in key areas where regulation applies," stated Train to Win.tv founder and owner Julie Mills (pictured).

"A report will be provided, highlighting areas of non-compliance together with recommendations on the action necessary to address any problem areas.

"Additional hands-on support is also available, including help with the drafting of key documents and provision of templates in some areas."

Full accreditation will be awarded to companies that provide evidence to show that all non-compliances have been satisfactorily addressed.

The scheme builds on work already carried out by Train to Win.tv and FCS during the past two years, helping CPs to fully grasp their regulatory obligations in many areas such as sales and marketing, customer contracts, billing, codes of practice and complaints handling.

"These are all areas where Ofcom has recently carried out investigations to monitor compliance against its requirements," added Mills. "In some cases substantial fines have been levied for non-compliance."

Ofcom also plans to overhaul the sector's regulation as part of its Digital Communication Review, which is contained primarily in the General Conditions of Entitlement (part of the UK Communications Act).

In response to the watchdog's regulations the new service will also deliver updates on regulatory changes, and offer two-yearly reassessments to ensure compliant CP's maintain their accreditation.

"The compliance and accreditation service is a logical development of our current training," said Mills. "Client feedback indicated the need for direct support and a structured framework to help make the necessary changes in their businesses."

FCS CEO Chris Pateman added: "FCS welcomes any initiatives which help to improve the professionalism and the public image of the industry."

HighNet is the first company to sign up for the service and gain accreditation.

"It can be difficult for companies to identify whether a telecoms supplier is reputable or not, until they encounter a problem," noted Katrina McDonald Service Delivery Director.

"This service provides our customers with the confidence that our processes and practices are fully compliant."

FCS members can discover more about the new service at the FCS CP16 event on 8th September in London.

Henley-based service provider Fidelity Group has been selected to help an innovative upgrade of Britain's iconic red public telephone boxes gain industry traction.

New York-based Bar Works is set to launch Pod Works in London, Leeds, Bradford, Norwich and Edinburgh using old BT telephone boxes as mini-work stations for both entrepreneurs who are constantly on the move or for those who need a convenient place to work before a meeting or an interview.

Fidelity will be providing the connectivity to the 'Pods' which will each have Wi-Fi and Internet connections, printer/scanner, wireless mouse, a 25-inch screen, a hot drinks machine and a power bank of plugs.

A fee of £19.99 a month buys membership of the Pod Works 'club' and access to any work station. In order to enter, a link to a mobile App is sent which allows access any time day or night.

Bar Works is also planning to turn other BT phone boxes which are no longer in use into work stations and will gradually expand the concept into major cities across the UK.

CEO Jonathan Black said: "Entrepreneurs and others constantly on the move need a convenient, affordable and private place to work.

"Why should they sit in Starbucks or any other coffee bar when using one of our Pods will allow them to truly focus on their job before an important meeting or presentation at less than the price of two cups of coffee a week."

Pod Works intends to grow a network across the UK starting in London, Leeds and Edinburgh and membership will also allow access to Bar Works locations which currently include New York with London and San Franciso opening soon.

An internet service provider poised to transform Glasgow's business broadband offering has opened its first Central Belt location in St Vincent Street, bringing the city a step closer to Gigabit City status.

Scottish firm HighNet has invested £250,000 in developing the new base at The Beacon as they bring the next generation of ultra-fast internet to surrounding businesses, schools, hospitals and public sector services in partnership with leading pure fibre infrastructure provider, CityFibre.

Set to commence construction later this year, CityFibre's 40km multi-million-pound pure fibre investment will make Glasgow Scotland's third Gigabit City with connections expected to go live in early 2017.

The first phase will take up to 12 months to complete and will be capable of reaching over 7,000 businesses and public sector organisations as well as seven hospitals, including the new Queen Elizabeth University Hospital. The new network will offer connectivity up to 100 times faster than that offered by existing infrastructure.

In advance of work starting, HighNet has recruited eight new employees in the city and adapted the 4000ft2 space to include a range of technical and customer facilities.

David J Siegel, Managing Director at HighNet, said: "Over the past 21 years we have grown our business throughout Scotland from our base in Inverness. However, with the launch of the Glasgow Gigabit City project, it was vital for HighNet to set up a local presence so that we could service our rapidly growing network of staff, partners and customers in the city.

"Digital technology has the capability to transform the way we and our customers do business. It can also drive new innovation and increased productivity. To achieve this, however, customers need top-class connectivity. Glasgow's Gigabit City status will ensure its businesses and organisations can stay ahead of the curve, and we look forward to playing our part in delivering this ambitious project. Exciting and interesting times lie ahead."

James McClafferty, CityFibre's Head of Regional Development in Scotland, added: "In cities like Glasgow, the rise of new technologies is radically transforming the way we live and work, and this means that our digital connectivity can either be a barrier to growth and innovation or a catalyst for economic and social development.

"Working with HighNet we want to make sure Glasgow has the infrastructure it needs to compete with other cities in the UK and across the world."

Channel Telecom's eighth annual partner golf day received a big thumbs up from guests who enjoyed a welcome breakfast, 18 holes of golf followed by a gourmet BBQ with prizes for the longest drive, nearest the pin, team winners and the overall day winner. Clifford Norton, Channel Telecom MD, said: "This event isn't just an excuse to squeeze in 18 holes, it's another way to thank our partners for their ongoing commitment and contribution. We have a great team, and we see our partners as an extension of that."

Content Guru has been listed as a G-Cloud 8 (G8) Software-as-a-Service provider for its suite of storm communications, payment and management services.

G8 services became available on the Digital Marketplace on 1st August, providing an update to the previous iteration, G-Cloud 7, which went live in December 2015.

Martin Taylor, Chief Marketing Officer, commented: "Content Guru has over a decade of experience in providing advanced cloud solutions to the public sector, and G Cloud has proven an important route for us to reach government organisations whose needs we can meet.

'As such, we can't wait to take advantage of the many opportunities that the initiative offers for both suppliers and government bodies."

Entanet is hoping to catalyse more sales of Ethernet circuits by offering 100Mbps on 1Gbps Virgin on-net bearers for the same price as a 100Mbps on 100Mbps connections.

The offer, which runs until mid-November, sees Entanet getting behind on-net circuits provided by Virgin Media Business where demand has been greatest.

It enables Entanet partners to offer customers more flexibility to extend bandwidth without paying the higher premium normally charged for a 1Gbps bearer.

During the offer period, partners will be able to save around £1,500 over the contract term on orders for the higher capacity on-net bearers.

Stephen Barclay, Sales Director at Entanet, said: "It means resellers can offer better value to their customers and ensure that they keep coming back as their bandwidth needs increase.

"Demand for Ethernet services is rising all the time due to the increased use of hosted and cloud-based services and we've seen an increasing number of requests from customers to go beyond 100Mbps.

"Many businesses had underestimated how much additional bandwidth they'd need in the future and are getting close to using the full bandwidth capacity on their 100Mbps bearers. Our promotion means resellers can offer them plenty of room to accommodate their expanding bandwidth requirements."

A relocation to new offices in Croydon has readied ICUK for its next growth phase and recruitment drive.

Director Paul Barnett said: "Croydon is attracting £5.25bn investment over the next five years and our new office location places us at the heart of this regeneration, giving us a spring board to aid business connectivity in the area. We can now open ourselves up to a wider workforce who simply don't want to endure the daily grind into central London."

Leslie Costar, Director, added: "2016 has seen ICUK witness growth in excess of 130% in our portfolio. Although much of this has been managed through automation of our in-house portal, we recognise the importance of talented individuals and will be expanding our team."

US-based Datapipe has bolstered its presence in the European market with the acquisition of UK managed cloud services provider and Advanced AWS Consulting Partner Adapt for an undisclosed sum.

Datapipe CEO Robb Allen said: "Our similar approach to guiding client's on their cloud journey makes the acquisition a natural fit for us and will increase our scale and service capabilities in the UK and broader European market."

The acquisition bolsters Adapt's pure managed cloud proposition and global reach and gives its customers access to Datapipe's global data centres and cloud, compliance, security, governance, automation and DevOps solutions.

Stewart Smythe, CEO at Adapt, stated: "UK-only consolidations in our space can get messy and be short-sighted. We have chosen a far more exciting path.

"We are seeing emerging customer requirements for a tactical and strategic presence overseas so it makes sense for us to advance the UK's capability in a global market rather than create more bulky domestic organisations. This agreement is about mutually enhancing regional and global capabilities."

The acquisition is part of Datapipe's strategy to gain momentum in the management of multiple cloud platforms, including AWS, Microsoft Azure and its own hosted private cloud Stratosphere.

Last year the company acquired AWS assessment, automation, and migration company DualSpark to simplify the complexity of migrating and optimising apps and infrastructure in public clouds.

The Institute of Telecommunications Professionals (ITP) has issued its advice for telecoms companies on the apprenticeship levy, following the government's announcement that the scheme will go ahead next year.
 
The levy is designed to fund 3 million places for apprentices, paid for by companies with a payroll of more than £3m and charged at a rate of 0.5% of their annual bill. The scheme will start in 6th April 2017, despite calls for a delay from business leaders due to economic uncertainty.
 
For the telecoms industry, this means:
• All companies with a wage bill of over £3m per annum will be required to pay the levy into a digital account which the government will top up by 10%.
• Those with a lesser bill than £3m will not be required to pay, but can draw from the scheme. 
• Levy-paying employers will use money in their digital account to pay for apprenticeship training.  If they do not have enough money in their account, the government will 'co-invest' with the employer to cover the extra amount needed.
• Non-levy paying employers will only be required to contribute 10% of the cost of training an apprentice. The government will cover the 90% of remaining training costs, and will also cover 90% of the extra amount if levy-paying customers do not have enough funds to cover all costs.
• Small employers will not pay anything if they employ apprentices under the age of 19, and will receive a £1k payment with an additional £1k payment to the training provider.
• Employers not using their levy fund within 18 months will lose it and the government will reclaim it.
• The next funding guidance will be published in October 2016.
 
"Despite a mixed reception, and some resistance from key business groups, the long awaited apprenticeship levy will go ahead," said Ann Potterton, CEO of the ITP. "We welcome a scheme which encourages more apprenticeships for young people. However, with only nine months until it comes into play, and only six months from guidance publication to set up, telecoms companies need to act now to make sure they are prepared."
 
The ITP recommends:
• Those with a wage bill of more than £3m access the government's online calculator to work out how much they will need to pay. They will need to know the percentage of their workforce living in England, and the type of apprenticeship training they will need.
• Ensure all payroll systems are set up to start paying the levy from April 2017.
• Funding will be received via a digital government account which businesses will need to register with from January 2017. 
• All companies should start to look at recruiting apprentices either in-house or through an official scheme straight away.
 
Potterton added: "The ITP is the only organisation which specialises in telecoms apprenticeships, and our current scheme is still available until April. We are actively recruiting companies wanting to start apprenticeship schemes this autumn or next spring, and can help with the recruitment, funding and administration. We can also help businesses to understand what they will pay, what they are entitled to, and how to spend the levy or set up their own scheme to grow their own talent."

Pinacl has cosied up to international customers who procure centrally from London with a move into new offices at 1 Canada Square in Canary Wharf.

Liam Wynne, Global Account Director, said: "The move allows us to be more effective in responding to the needs of our customer base. It also affords us the opportunity to expand our core solutions into the city."

Pinacl MD Rob Bardwell added: "We are in an exciting growth period following the management buyout a year ago. Our presence in London puts us at the heart of one of our key customer markets."