8x8 has added new features to its cloud-based Virtual Contact Centre (VCC) solution, introducing the integration of management capabilities, analytics and a pre-built CRM integration tool that allows contact centre managers to configure and tailor the agent and customer experience without requiring professional services.
Darren Hakeman, SVP Product and Strategy at 8x8, said: "It is imperative that our customers remain competitive and deliver the highest levels of service to their customers, and as their business partner we are committed to pushing the envelope on innovation to make this happen.
"8x8 offers enhanced contact centre capabilities on a single cloud platform, ensuring our customers around the world have a unified global contact centre solution with state-of-the-art presence."