Market ripe for CCaaS
Covid-19 and the rise of remote and hybrid workforces have played directly into the hands of virtual contact centre providers, according to this month’s panel of industry experts.
Features
Breaking glass ceilings
Despite working in a male dominated industry M247 CEO Jenny Davies skyrocketed to the top fuelled by a special blend of personal attributes – and how she got there is inspirational.
Dickinson eyes £100m valuation
Jola MD Andrew Dickinson’s entrepreneurial weight has increased as significantly as the rise of mobile data – both a welcome indication that the comms sector is fertile ground for those wanting to emphatically make their mark.
Network Telecom set to rise
Perhaps the biggest hint of developments to come at Network Telecom stem not from its acquisition by a European investment powerhouse last year but the appointment of Duncan Ward as CEO three months ago.
TNP thrives in cloud ERP
That the case for cloud-based ERP is unassailable and scale key to success is a given, says Paul White, Exec Chairman of The NAV People (TNP), but market potential can only be realised if partner skill levels become an open book.
Why flexibility is vital
Last month’s Insight Session hosted by Comms Dealer in association with BT Wholesale examined the 'new normal’ world of business comms and the workplace shift to home environments, and what it means for business models and partnerships.
Get set for fibre future
The Covid-19 crisis forced businesses out of their offices against their will but far from delivering a body blow the pandemic has served to underline the importance of home working and the technologies that enable it.
A winning combination
The Covid-19 lockdown and its impact on organisations has created a strong correlation between UCaaS and CCaaS that could redefine how these solutions are sold and deployed, according to Cirrus CEO Jason Roos.
Mastering virtual sales
UCaaS providers are sure to enjoy a surge in popularity among end user organisations, but only if they master the art of selling via video conferencing, according to VanillaIP Sales Director Iain Sinnott.
Oak puts Teams on record
William Emm is spearheading a revitalised Oak brand in the UK and North America and claims his company’s in-house developed MS Teams recording solution alongside speech analytics are getting reseller pulses racing.
Repoint your marketing
Amid a crisis it’s tempting to be sucked into existing practices when the opposite is required, according to 9 Head of Customer Marketing Louise Abbey, who says Covid-19 has jolted marketeers into taking a new approach.
Resetting your thinking is key
To thrive in the post-Covid-19 era don’t jump into a knee-jerk strategic plan, think radically by introducing an honest personal review first, writes Amanda Daly, founder of coaching firm The Turnaround CEO...
A father of invention
Qubic founder Chris Papa has once again shown a knack for innovating with foresight and being quick out of the blocks with in-demand solutions.
Harnessing Covid-19
From the moment Covid-19 smashed into the UK’s business community the credentials of executive leaders and their people were put to the test. And as a ‘commander-in-chief’ at a moment of crisis, Onecom CEO Ben Dowd acted decisively.
Culture underpins growth
Convergence Group’s restructuring has not only raised its objectives to a new level, it has also elevated the importance of culture in achieving those goals, says Director of Strategy and Change Franki Hale.
Why becoming a MSP is vital
How resellers play their emergence from the Covid-19 crisis could ultimately decide their fate, but for progressive MSP AdEPT Technology Group a future-proofed game plan was strategised and established long before lockdown.
Mission-critical connectivity
According to Cloudcell Technologies MD Kevin Boyle now is the moment for resellers to address what has become a true market hotspot – mission-critical remote connectivity.
Postcard from MiVaD Virtual
Last month's Margin in Voice and Data Virtual event laid bare the dynamics of a new Covid-19 market reality and the unprecedented opportunities facing the comms channel.
UCaaS potential unleashed by lockdown crisis
UCaaS has been the subject of much runaway industry hype in the past, but now we can justifiably leverage the heightened narratives of an unprecedented opportunity.
A man who fuses foresight and strategy
Probably the first comms company to lock down is also out of the blocks ahead of the pack as Charterhouse Voice & Data CEO Mark Brooks-Wadham kicks off an acquisition campaign that will accelerate the business towards £100 million.