Case study

AIM listed Adept Telecom CEO Ian Fishwick is at the vanguard of the SME revolution in winning public sector contracts. Here, we reveal the life experiences and character forming lessons that helped make the man.

There remain millions of traditional TDM phones in the business world sitting on a two wire network infrastructure which, according to John Croce, can simply and cost effectively be upgraded to IP telephony without the need for brutal and expensive rip and replace policies.

Here, Andrew McMillan, Principal at Engaging Service, addresses the issue of customer complaints and how through an organisation's culture and attitude towards customer experience they can be seen as a blessing or a curse.

Report by Stuart Gilroy: Cloud communications integrator Content Guru in conjunction with Comms Dealer has hosted a working lunch for industry leaders with an agenda to assess the state of the UK cloud market and highlight why the channel must get fully prepared for this growing force in business communications.

Avaya is marching forward with a go-to-market channel support model designed to help partners focus on key market segments. Central to its strategy is a just-launched mid-market bootcamp style training scheme which is pushing ahead under the iConnect banner, explains Michelle Jones, EMEA Channel Development and Marketing Director.

A UK-wide locker network designed to offer an end-to-end delivery service has significantly improved the operational performance of field engineers in the comms sector, according to Mark Garritt, Managing Director at ByBox, provider of the service.