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European Hosted IP telephony and UCC market to hit $17.93bn in 2021

New analysis from Frost & Sullivan, Analysis of the European Hosted IP Telephony and UCC Services Market, finds that the market earned revenues of $3.32 billion in 2014 and estimates this to reach $17.93 billion in 2021.

Cloud adoption lacks consistent approach

Adoption of cloud for key business applications is widespread in the UK, but there is no uniform or consistent approach to procurement or strategy among UK companies.

This is the key message from recent research conducted by Managed Cloud Services Provider, Adapt.

European MPLS/IP VPN market to hit $14.63bn in 2020

According to a new report by Frost & Sullivan the European MPLS/IP VPN market earned revenues of more than $7.02bn in 2014 and estimates this to reach $14.63bn in 2020 at a compound annual growth rate of 13%.

"MPLS has higher flexibility and scalability than other networking technologies," said Frost & Sullivan Digital Transformation Research Analyst Shuba Ramkumar.

Rise of technology-based customer engagement

Customers will show greater preference for technology-based services than agent-based ones, according to Frost & Sullivan.

Europe could lose out in coming tech consolidation

It is getting harder to read the values of tech companies. It will mean that European tech start-ups and any technology firm not making a profit are going to have to prove their worth to their investors much sooner than some of them hoped, says Brett Cole, M&A analyst at ansarada.

CIOs rely on intuition over hard data

A new study commissioned by Colt reveals continued insularity in the IT department, with 68% of CIOs basing pressured decisions on instinct and experience above any other factor.

Over three-quarters (76%) admit that their intuition is sometimes at odds with other sources, such as data or advice from third parties.

Quarter of UK businesses open to email security breach

A survey carried out by Echoworx, makers of OneWorld, the smart platform for message encryption, has found that a quarter of UK businesses do not have an email security solution in place, despite recent high profile email related data breaches like Sony and WHSmith.

The survey findings looked into employee usage of email security technologies for sharing sensitive corporate data.

CIOs 'more vulnerable' than five years ago, finds survey

Over three-quarters (76%) of senior IT leaders in the UK, France and Germany feel more personal risk when making decisions than they did five years ago because of IT's increasingly central role in businesses, a study commissioned by Colt reveals.

Contact centre outsourcing services in Europe to reach $16.48bn in 2019

Against a backdrop of stagnant economies and relatively rigid labour markets, the European contact centre outsourcing market is pressing ahead, observe pundits at Frost & Sullivan.

Powerful consumer trends, along with the expansion of automated and non-voice channels, are adding momentum to technology-based customer engagement.

Report highlights productive working paradox

The paradoxes businesses face in creating productive working environments has been revealed by Jabra in its new report, 'Productivity at the Office - Challenges 2015'.

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Disruptive national network rolls out

For CEO Tom O'Hagan the launch of Virtual1's national network is more than the sum of its parts, it is a manifestation of his vision for the company to become a UK-wide channel-only wholesale Digital Service Provider.