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European MPLS/IP VPN market to hit $14.63bn in 2020

According to a new report by Frost & Sullivan the European MPLS/IP VPN market earned revenues of more than $7.02bn in 2014 and estimates this to reach $14.63bn in 2020 at a compound annual growth rate of 13%.

"MPLS has higher flexibility and scalability than other networking technologies," said Frost & Sullivan Digital Transformation Research Analyst Shuba Ramkumar.

Rise of technology-based customer engagement

Customers will show greater preference for technology-based services than agent-based ones, according to Frost & Sullivan.

Europe could lose out in coming tech consolidation

It is getting harder to read the values of tech companies. It will mean that European tech start-ups and any technology firm not making a profit are going to have to prove their worth to their investors much sooner than some of them hoped, says Brett Cole, M&A analyst at ansarada.

CIOs rely on intuition over hard data

A new study commissioned by Colt reveals continued insularity in the IT department, with 68% of CIOs basing pressured decisions on instinct and experience above any other factor.

Over three-quarters (76%) admit that their intuition is sometimes at odds with other sources, such as data or advice from third parties.

Quarter of UK businesses open to email security breach

A survey carried out by Echoworx, makers of OneWorld, the smart platform for message encryption, has found that a quarter of UK businesses do not have an email security solution in place, despite recent high profile email related data breaches like Sony and WHSmith.

The survey findings looked into employee usage of email security technologies for sharing sensitive corporate data.

CIOs 'more vulnerable' than five years ago, finds survey

Over three-quarters (76%) of senior IT leaders in the UK, France and Germany feel more personal risk when making decisions than they did five years ago because of IT's increasingly central role in businesses, a study commissioned by Colt reveals.

Contact centre outsourcing services in Europe to reach $16.48bn in 2019

Against a backdrop of stagnant economies and relatively rigid labour markets, the European contact centre outsourcing market is pressing ahead, observe pundits at Frost & Sullivan.

Powerful consumer trends, along with the expansion of automated and non-voice channels, are adding momentum to technology-based customer engagement.

Report highlights productive working paradox

The paradoxes businesses face in creating productive working environments has been revealed by Jabra in its new report, 'Productivity at the Office - Challenges 2015'.

EMEA security appliances remains flat

The total EMEA security appliance market has remained flat despite strong growth from unified solutions, says IDC.

IDC's EMEA Quarterly Security Appliance Tracker shows that the EMEA security appliance market reached $837.65m in 2Q15, a 0.2% year-on-year decline because of falling prices. Shipments increased 4.0% year on year to 183,885 units.

Consumers frustrated by call centres

Survey results suggest that more than 15 million UK adults rank being stuck on hold with a telephone operator their top annoyance of 2015.

The findings correlate with fresh data showing that almost one in three UK customer care managers believe their biggest weakness is reliance on old customer service techniques, including traditional call centres.

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ShoreTel’s UK cloud push heralds global expansion

In launching Connect Cloud to the UK market ShoreTel has also shown us that it is already moving ahead of the cloud revolution and entering the post-digital ‘age of experience', according to CEO Don Joos (pictured) and EMEA Managing Director Adrian Hipkiss.