Market Analysis

  • Cloud or hybrid contact centre options have the edge, says research house

    Consumer preferences for self-education and self-help, coupled with the prolific way they broadcast thoughts, ideas, compliments and complaints about brands on social media, is forcing a sea change within the contact centre industry, according to analysis from Frost & Sullivan.
  • Active 5G connections to reach 240 million by 2025

    A new report from Juniper Research forecasts rapid adoption for 5G from 2025 onwards, with active connections representing a threefold increase from 2024 to reach 240 million by then. However, this will represent a limited global reach, accounting for approximately 3% of global mobile connections.
  • UK SMEs take global lead in tech adoption, claims research

    The UK SME sector is taking a global lead when it comes to embracing new software technology - but only when it is absolutely necessary to do so. These are some of the findings of a global research study commissioned by business software provider Exact that compares how SMEs in different countries stack up against each other when it comes to technology adoption.
  • 5G service revenues forecast to exceed $65 billion by 2025

    A new report from Juniper Research forecasts a healthy adoption for 5G, with service revenues set to exceed $65 billion by 2025, compared to just $100 million during its first year of commercial services in 2020. This figure would represent approximately 7% of all operator-billed service revenues.
  • Mobile wireless charging adoption to soar, claims report

    A new study from Juniper Research has found that wireless charging adoption for mobile devices will increase rapidly in the coming years, with nearly 40% of households in the US and over 20% in Europe using wireless charging by 2020.
  • Wearables market set to treble in size

    The wearables market is set to treble in size in the next five years and become worth over $25 billion, according to industry analyst firm, CCS Insight.
  • EMEA conferencing services market on the up

    New analysis from Frost & Sullivan, EMEA Conferencing Services Market, finds that the market earned revenues of $1.9 billion in 2014 and estimates this to reach $2.6 billion by 2019.
  • Western European tablet market stabilises

    According to figures published by IDC, the Western European tablet market stabilised in Q2 2015 with total shipments contracting annually down by 1.2% and reaching 7.5 million units.
  • Eastern European collapse hastens global PBX IP-PBX market fall

    The latest figures released by MZA  show that PBX/Call Control extensions and licenses (excluding Micro PBX products) fell by 4% year-on-year in the calendar year Q1 2015 (January to March 2015 inclusive).
  • Handset sales set for extraordinary boom

    Total handset sales are expected to grow from 1.88 billion to 2.16 billion units between 2014 and 2020 at a compound annual growth (CAGR) rate of 2.4 per cent, reckons analyst firm Ovum. Smartphones will comprise 95% of global handset sales by 2020, up from 65% in 2014, and will first exceed 2 billion unit sales in 2020.

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