Train to launches new outsourced services

Telecoms training company Train to has introduced a new fully managed service - Support to - which provides outsourced expertise to channel partners who don't want the headache or business overheads of supporting hosted telephony customers in house.

Support to takes care of all non-commercially impacting change requests by end users including moves, adds, changes and the provisioning of services.

Julie Mills, founder of Train to, commented: "We have created Support to following repeated requests by both channel partners and end users to extend our range of end user training services.

"We've set up a dedicated support centre and employed experts on an array of hosted telephony platforms to ensure we provide the same level of support we offer on site to customers who call in.

"All of this is underpinned by a white label ticketing system and telephone answering service which can dovetail into a partner's existing support process.

"We have also created a range of additional services aimed at solving some of the problems we've experienced over the last three years.

"A great example of this is the new guided install service. During the last 12 months the market has seen a significant increase in hosted sales to businesses of less than 10 users.

"These businesses simply don't warrant an onsite visit but still need handholding through the initial set up and installation to ensure they get the most from their new system.

"By offering a virtual installation over webinar and telephone we can ensure that customers get the same level of service you would get from an onsite deployment at a much lower cost."