Storacall Voice Systems has joined forces with Enghouse Interactive to develop an integrated call accounting and call recording solution targeted at businesses with large volumes of inbound or outbound calls.
The new offering is primarily based around Enghouse Interactive's Proteus call management and call accounting software, which allows organisations to run comparisons of rate plans from multiple providers.
The Proteus software provides reports on call traffic and monitors the organisation's use of long distance or toll-based services to protect against internal and external fraud.
Proteus software has been combined with the Storacall-ST call recording solution.
Joe Jestico, Head of Business Development, Storacall, said: "We are witnessing growing demand in the marketplace from businesses for an integrated solution that enables them to exert greater control over the calls they are making and receiving.
"Positive customer engagement is seen as a key differentiator by a growing number of organisations today, but in delivering it they need to address potential pain points by ensuring they manage call quality and agent performance efficiently."
Tony Davies, International Partner Director, Enghouse Interactive, added: "We are looking forward to pooling our resources and capabilities to meet the increasingly urgent need of organisations today for call management and call recording."