Resellers can spend more of their valuable time selling solutions to end users and building their businesses following the launch of a liberating back office support service by Nine Wholesale.
Called Virtual Office, the service is offered at various levels with full white labelled back office support, including access to trained billing and provisioning administrators, professional customer service with call answering and message taking, the resolution of complex customer billing enquiries and end-to-end fault management.
Virtual Office is powered by a team of customer service agents based at Nine Wholesale's Gloucestershire HQ and headed-up by Vicki Cowperthwaite.
Nine Wholesale MD Nick Webster said: "We're excited about launching Virtual Office to the channel. The service releases time for resellers to get out of the office and make those all-important sales.
"Feedback from our trial-run resellers has been positive and demonstrated both time and clear reductions in staffing costs."