Channel Telecom's influence in the hosted telephony space is more strongly felt following a buoyant six months that has seen the recruitment of 50 active Nimbus UC resellers and the sale of over 1,000 user licences.
A strong feature set, free Skype for Business integration, full-time monitoring of call quality and an attractive pricing structure have helped to catch the imagination of new resellers according to Head of IP Voice Tim Nelson.
"A platform-wide deployment of RTCP-XR means that all calls involving Polycom and Yealink handsets are routinely monitored, so that any call over the last five days can be examined to see the phone's view of the quality of the audio and video portion of the call," he explained.
"Each call is given a Mean Opinion Score (MOS), based on parameters such as packet loss, delay and jitter."
He also noted that data is collated to provide a view of the whole system, averaging all the MOS scores across thousands of calls an hour.
"This overall score takes into account the platform, internet peering and all customer Internet connectivity," he added.
"The call quality information collated is then used to complement the stats that are already collected, and is now enabling the Channel Telecom team to provide faster problem resolution."
MD Clifford Norton commented: "The proof is in the pudding and our resellers have noticed the benefits of the product."