An insurance policy that provides cover against toll fraud is growing in popularity among its users.
Launched by Blizzard and managed with Union Street's LineGuard fraud detection software (a module included as standard in Union Street's aBILLity platform), the service currently has 2,200 customers covered by the policy which has been welcomed by the majority of its 70 channel partners.
In operation, LineGuard automatically searches call data records (CDRs) as they are imported for unusual calling patterns and charge groups.
If fraud is suspected the customer and reseller are immediately alerted and asked to verify the situation. If fraud is detected out of hours LineGuard automatically places a temporary 'out of service' on the line.
For additional protection, Blizzard has configured aBILLity to set maximum spending thresholds for each customer account on all services including mobile and fixed line telephony.
The service insures against any losses of £100 or more that are incurred as a direct result of fraud.
Commenting on the Fraud Limitation Cover, which was launched in March, Blizzard's MD Mark Jones said: "When fraud occurs it's often extremely damaging, both in monetary terms and to the customer relationship which inevitably sours as a direct result.
"Our Fraud Limitation Cover provides valuable peace of mind to consumers, and helps to preserve the customer relationship in the event of fraud.
"It also serves as a value add for our resellers who have given us positive feedback on this initiative."