Telecoms administrators and users have been given more control over their monthly spend following the launch of a customisable alert service by Bamboo Technology Group.
"Mobile network providers typically only alert end users once they reach 80% and 100% of their usage limits respectively," stated Bamboo MD Lorrin White.
"The specific nature of the alert - such as the usage threshold which triggers the alert, how it is delivered etc - is often fixed by the network provider and cannot be configured by the customer beyond turning the alert on or off.
"Crucially, these standard alerts are only sent to the end user when they have exceeded their allowance, but not to the bill payer (the mobile administrator).
"By enabling our customers to tailor the alerts they receive to match their own needs, while ensuring the administrator is never out of the loop, Bamboo is addressing all of these elements."
The new alerts - part of Bamboo's standard service wrap - can be configured to run across the entire account, set in batches (by department or cost centre) or defined against an individual user.
"Regardless of declining costs across the industry, Bamboo continues to experience companies with unexpectedly high bills," added White.
"Endusers are often unaware of their usage levels, with many of them travelling in and outside of the EU with no administrative controls set to monitor and manage costs.
"Combine this with the trend of businesses consuming more data than ever and you can see that monitoring the individual usage of mobile users has never been more important.
"While spend management and automated barring isn't for everyone, it's a solution that is too often requested 'after the fact'.
"The launch of our alerts service is one of many new customer-centric features and builds on the significant investment we have made as a company."