AKJ is offering resellers utilising its Affinity billing platform one-to-one personalised 'health checks' to boost efficiency and ensure best practice for all users.
The billing software specialist says its new customer care initiative aims to prevent the complexity and inefficiencies that can develop from business growth and differing customer billing processes.
"Like so much technology and software, many customers simply don't optimise full use of their system to improve operational efficiencies," explained AKJ's specialist trainer Jeannette Goodred. "This is particularly the case when customers take on new staff who then inherit their old bad habits, thus creating longer and less efficient bill run procedures."
AKJ advises all communication companies using a billing platform to review internal processes regularly to ensure the software and the people operating it are working together as efficiently as possible.
"Maintaining the highest customer care levels is a top priority for AKJ," continued Goodred.
"We are always looking at ways to add tangible value and we know from our long experience as billing software specialists that this is a relevant and hugely beneficial element of our customer service initiative."
The health checks have already been voted a success by Ardencom, a UC solutions provider and Affinity customer.
Director Adam Winwood said: "We find the Billing Health Check sessions hugely successful, as they have opened our eyes to elements of the system we weren't aware of. We are now getting the best out of our billing platform through practical advice on day-to-day housekeeping issues."