Business Systems has partnered with Teneo.ai in a strategic collaboration to cut costs in contact centres with Voice Automation and Generative AI.
Through this partnership, Business Systems and Teneo.ai offer organisations the ability to fully automate customer interactions with a voice-first approach.
As contact centres look for ways to reduce operational costs and improve service, Voice Automation can deliver efficient, scalable, and cost-effective customer service.
According to Business Systems, key benefits of Full Voice Automation include cost reduction; scalability and flexibility; an enhanced customer experience; improved AI accuracy; 24/7 support; efficient routing, multi-language support, and personalised assistance; and enhanced security and fraud prevention.
Barry Webb, Senior Digital Strategist, Business Systems, said: “Combining Business Systems’ expertise in solution design with Teneo.ai’s conversational AI capability, allows contact centres to add and implement AI-driven voice automation to any existing AI investments, ensuring better accuracy, faster service, and cost savings.”
Chris McManus, VP Global Partner and Sales of Teneo.ai. added: “With fast deployment and 95 percent accuracy, our solution empowers businesses to offer highly efficient, cost-effective, and personalised customer service.”