Cloud-based contact centre specialist 8x8 has supplied EasyContactNow (ECN) to fast growing web design and SEO company Trendzer.
Trendzer started with one office but is rapidly opening premises in new areas.
With over 10,000 customers, Trendzer needed a telephony system to allow staff to answer calls quickly and effectively, and 8x8's ECN system automatically directs calls to the most appropriately skilled agent, based on specific industry knowledge.
There is no need to transfer customers between multiple agents which improves the customer experience and reduces call resolution time.
Trendzer now uses the system for outbound website and SEO remote access training, sales calls, and for inbound customer support.
Having access to analytics and reliable call recordings has helped Trendzer identify areas for improvement, track call volume and optimise its service.
The progressive dialing feature is also improving productivity by saving agents' time, as there is no need to manually dial numbers.
Richard Russell, Sales Manager at Trendzer commented: "The system from 8x8 has transformed our inbound and outbound calling, meeting our complex and diverse needs across multiple departments and offices."
Kevin Scott-Cowell, 8x8 UK MD, added: "We support fast growing companies such as Trendzer by ensuring their communications systems are a help, not a hindrance, to scale their business."