AI

Evolve IP has launched an AI-inspired call recording platform, using Dubber’s network-based speech intelligence and pre-packaged sentiment analysis, to enhance the customer experience.

Zoom will expand its generative AI offering across its platform from Autumn, starting with the launch of its generative AI digital assistant, AI Companion, at no additional cost with paid Zoom user

PromptVoice is leveraging Open AI’s ChatGPT to bring efficiencies for resellers provisioning audio recordings.

Having made significant investments in AI technology in recent months, Microsoft is now offering its partners more access to this technology via its revamped cloud partner programme.

Customer Engagement and Experience solutions specialist Content Guru has been accepted as a supplier to the UK Government as part of the Digital Outcomes and Specialists 4 framework, which enables

More than two thirds (69%) of business decision makers in senior management positions believe that AI speeds up the resolution of customer queries, according to a survey commissioned by Enghouse In

An integrated AI-based digital assistant for network, security and application optimisation has been launched by Masergy. 

Over half of UK organisations (55%) would adopt more solutions with integrated AI-based technologies, driven by a fear of being left behind, if they had access to the skills to do so.