AI

Having made significant investments in AI technology in recent months, Microsoft is now offering its partners more access to this technology via its revamped cloud partner programme.

Customer Engagement and Experience solutions specialist Content Guru has been accepted as a supplier to the UK Government as part of the Digital Outcomes and Specialists 4 framework, which enables

More than two thirds (69%) of business decision makers in senior management positions believe that AI speeds up the resolution of customer queries, according to a survey commissioned by Enghouse In

An integrated AI-based digital assistant for network, security and application optimisation has been launched by Masergy. 

Over half of UK organisations (55%) would adopt more solutions with integrated AI-based technologies, driven by a fear of being left behind, if they had access to the skills to do so. 

Avaya has furthered its integration capabilities with Google Cloud Contact Center AI, enabling the vendor to embed Google’s machine learning within Avaya contact centre tech, making for easy integr

IBM is making its AI system Watson capable of being deployed anywhere in a move to drive adoption. 

Facilitating seamless human and non-human interactions for the betterment of the customer experience must be a top p