AI
PromptVoice adds AI enhancements
PromptVoice is leveraging Open AI’s ChatGPT to bring efficiencies for resellers provisioning audio recordings.Microsoft upgrades Cloud Partner Programme to expand access to AI
Having made significant investments in AI technology in recent months, Microsoft is now offering its partners more access to this technology via its revamped cloud partner programme.Content Guru and Redwood secure Framework
Customer Engagement and Experience solutions specialist Content Guru has been accepted as a supplier to the UK Government as part of the Digital Outcomes and Specialists 4 framework, which enablesThumbs up on future role of AI and robots
More than two thirds (69%) of business decision makers in senior management positions believe that AI speeds up the resolution of customer queries, according to a survey commissioned by Enghouse InMasergy strides towards autonomous networking
An integrated AI-based digital assistant for network, security and application optimisation has been launched by Masergy.Skills gap holds back AI adoption
Over half of UK organisations (55%) would adopt more solutions with integrated AI-based technologies, driven by a fear of being left behind, if they had access to the skills to do so.Avaya furthers integration with Google Cloud
Avaya has furthered its integration capabilities with Google Cloud Contact Center AI, enabling the vendor to embed Google’s machine learning within Avaya contact centre tech, making for easy integrIBM Watson initiative spurs AI adoption
IBM is making its AI system Watson capable of being deployed anywhere in a move to drive adoption.Winfield tips AI as 2019's key technology
Facilitating seamless human and non-human interactions for the betterment of the customer experience must be a top pEC launches pan-European AI strategy for business
EU member states and the European Commission have defined a series of joint actions to increase investment in, make more data available, foster talent and ensure trust around AI.
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