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Contact Centre
Akixi 2.0 brings omni-channel reporting
Akixi's analytics platform has received a boost with the roll out of Akixi 2.0. This latest release offers an updated user interface design and refreshed look to wallboards and reports.Hubs that create value
AI and machine-assisted customer communication is the channel’s chance to help organisations combat agent and client disRise of omni-channel
Deciding how to communicate with a business should be the ultimate customer right – small wonder contact centre technologySmarten up the journey
Supporting the expectations of Generation Z will be an important part of the omnichannel contact centre mix, but trulyNext generation comms
The market requirement for omnichannel contact centres has suddenly got more real – but the good news for resellers is thatContent Guru designated Verint Support Partner
Content Guru's relationship with Verint has strengthened following the cloud contact centre firm's designation as a Verified Interactions and Workforce Management (WFM) Support Partner.VanillaIP adds Akixi to partner portfolio
VanillaIP has added Akixi products and services to its partner solutions portfolio.IP Integration adds Genesys to CC portfolio
A link-up with Genesys has extended IP Integration's cloud contact centre portfolio, enabling it to offer greater choice around private and public cloud-based solutions (hosted in the UK or internaKakapo Systems launches Twitter Queues for BroadSoft
Kakapo Systems, the software development firm focused on end user applications for the Cisco BroadSoft platform, has launched Twitter Queues for BroadSoft.Akixi delivers big changes in mobile app update
The latest release of Akixi's mobile app boasts the most significant changes since it was launched in January 2018, said the firm.
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