With 2022 firmly underway, commercial risks seem higher than ever. Insurance premiums for Directors, Professional Indemnity & Cyber are through the roof. All whilst prices rise. Announcements popping up like mushrooms on a damp morn. We could all be forgiven for reviewing our own clients T & C's for the oft-forgotten annual price rise clauses.
CommsVision speaker and former Secretary of State DCMS Oliver Dowden CBE spoke in late 2021, saying that GDPR reforms were needed to bring an end to 'pointless bureaucracy' and 'box ticking'. Don't we all look forward to seeing progress in this matter, haven't we all had enough of 'cookie opt-ins'! However the shared reality is that whatever the promised reforms may be, we live in an age where an increasing Duty of Care is being placed upon business, rightly, to ensure that their clients' digital data and correspondence is secure. That's not going to change, is it?
How does this relate to us and our customers, to their businesses?
Firstly, let's do what we do well, solve clients' issues and make them aware of potential problems and be the first to do so.
Secondly, rather than raise prices, add income (and margin) whilst providing a new solution.
Thirdly, showing Duty of Care is good business practice. On this last point, I have first-hand experience of litigation which has gone against the MSP & CSP because the supplier did not demonstrate sufficient Duty of Care. Both times I've ended up in court (as an expert witness not a defendant, please note!) I've lost on this crucial point. Demonstrating Duty of Care is not only good for business, it's a necessity.
We know that sending emails with personal, financial, KYC or privileged information to a private email is a GDPR breach. But more fundamentally, it puts individuals' information at risk of being compromised, failing the Duty of Care test.
As I wrote last month, I'm pleased that StayPrivate is helping provide a solution to this important problem. We all win by providing clients and their customers with solutions and by giving them the confidence that we are taking care of them and their customers. It is one of the best things about the channel.
Find out more by visiting www.stayprivate.com, emailing partners@stayprivate.com or talking with one of our distribution partners, such as Zest4.
We live in an age where an increasing Duty of Care is being placed upon business, rightly, to ensure that their clients’ digital data and correspondence is secure