The performance and service support associated with Internet connections used by SMBs is largely a mystery to them, according to research commissioned by Spitfire Network Services.
A survey of over 400 UK SMBs showed that 80% of them want their ISPs to be more transparent.
Businesses were also surveyed on whether or not knowing the SLAs for an Internet connection would help them choose the right product in the purchasing process. Over three quarters (79%) of SMBs said that it would.
“There are a myriad of choices for Internet connectivity these days," said Dominic Norton, Sales Director, Spitfire Network Services.
"SLAs are key in helping businesses to understand what they are buying and then make the right decision. What’s clear from the survey is that SMBs want both performance and service level agreements to be openly discussed and visible from the very beginning.
“We wouldn’t buy any other product or service without being made aware of the guarantees or refund policy. So why should ISPs not be fully transparent with customers about Internet connections?”