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A link-up with Genesys has extended IP Integration's cloud contact centre portfolio, enabling it to offer greater choice around private and public cloud-based solutions (hosted in the UK or internationally) as well as on-premise implementations.
The deal sees IP Integration designated an approved partner for Genesys PureCloud.
"The cloud is pivotal to the next phase of digital contact centre innovation and as such, the time was right for us to re-evaluate and strengthen our partnerships in that area,” said Mike Ing, Managing Director at IPI.
“The cloud provides a gateway to the latest cutting-edge technologies, such as RPA and artificial intelligence (AI), all of which are set to transform the contact centre as we know it."
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