GENBAND has signed a global reseller agreement with SAP under which SAP will resell GENBAND's PaaS Kandy.
With GENBAND's embedded communications capabilities, SAP Real-Time Communicator will allow enterprises of all sizes to improve workflow and communications processes by helping to enable sales, service and business professionals to chat, videoconference and collaborate in real time with their customers and co-workers.
SAP Real-Time Communicator will allow enterprises to offer personalised engagement, and enable simpler collaboration capabilities for sales, service and business professionals using embedded communications within their business applications for presence, instant messaging, and voice and video chat/conference.
SAP Real-Time Communicator is integrated natively into SAP Cloud for Customer, and can be integrated with the SAP hybris Commerce solution.
Paul Pluschkell, executive vice president of Strategy and Cloud Services for GENBAND, said: "SAP Real-Time Communicator allows SAP to enhance its customer engagement model and continue to deliver solutions that empower its customers to work smarter and more efficiently."
Nayaki Nayyar, senior vice president of Cloud for Customer Engagement, SAP, added: "By embedding digital communications in SAP Cloud for Customer, we are able to offer our customers improvements in productivity to help make the experience richer, more contextual and highly efficient for managing vital relationships."