Hybrid working puts telecoms in the CX fast lane

The need to provide a holistic Customer Experience – now known as CX – has become a fundamental component of a reseller’s armoury and has been intensified as the Covid-19 pandemic and subsequent work from home directives have transformed living rooms into makeshift offices, classrooms, and gyms.

The message to resellers from contributors to this month’s Kaleidoscope is – getting services right for hybrid working lays the foundation for long-term, profitable relationships between resellers and their customers.