The ability to provide an end-to-end solution that wraps around 3CX’s IP PBX has earned Gradwell a UK first following its designation as a 3CX Solutions Provider in the UK.
“Delivering successful VoIP solutions is about more than providing the required number of IP PBX licences, that’s where Gradwell’s value add services come into play,” said Gradwell’s founder and CTO Peter Gradwell.
Wrap around solutions include secure hosting, server provisioning, SIP trunks, session border controller (SBC) installation, CRM integration and handsets.
Gradwell claims to be the only provider to have developed solutions, specifically designed for the channel, which complement the features and functionality of the 3CX IP PBX.
"For example, with a Gradwell solution the end user is able to push call recordings to cloud storage devices, freeing up considerable server space,” added Gradwell.
Other value-add offerings include a team of 3CX accredited engineers dedicated to hosting and supporting 3CX, onboarding resources working exclusively on 3CX and a 20 strong front-line support team to answer and manage any issues.
“Having established ourselves as one of the first 3CX SIP certified trunk providers, this value add agreement takes our relationship with 3CX to the next level,” said Gradwell.