Know your superpowers
The best team performances hinge on human differences being effectively managed, and managers who truly understand neurodiversity will find the superpower in every employee, writes Support to Win CEO Julie Mills.
Features
AI in the contact centre
Developing an organisation-wide AI capability is rising up the corporate agenda and according to Cirrus CEO Jason Roos contact centre applications are blazing the trail with use cases driving productivity and new business.
Matrix IT ramps up
Incoming Matrix IT MD Matt Faulkner has activated a solid business plan first conceived when he joined the Fareham-based MSP as CTO in 2021. Here, he sets out his growth vision.
Five minutes with... Alan Riddoch, MD, Agility Communications
Following a merger with The Mailing Room late last year Riddoch says he is on track to create the leading franking machine and telephony supplier in the UK.
Harnessing marketing trends
Pivotal trends in marketing fall into two main categories – differentiation and innovating the customer experience, according to Hilary Oliver, Chief Marketing & Experience Officer, Tollring.
Realising AI potential
AI is transforming how contact centres operate and bursting through strongly in the comms channel is Elisha Telecom CEO Jeff Green who is at the vanguard of AI developments.
Selling full scale UCaaS
A more agile and holistic sales approach will be key to success in the evolving UCaaS arena, writes Iain Sinnott, Head of International Carrier Sales, Enreach for Service Providers.
Chairman insights....
PE investor Chiltern Capital’s acquisition of IT distributor Intec Microsystems in July also saw the arrival of industry veteran Alan Cantwell as Executive Chairman to drive growth beyond £100m-plus revenues within 12 months.
SCC in Scottish push
SCC’s newly opened Scottish office is the precursor of a significant expansion campaign across the region led by SCC long-termer Lindsey Hunter, Branch Manager for Scotland, Northern Ireland and the North East.
Bryce on cloud strategy
Node4 began its cloud journey far early than most and continues to work at the forefront of digital transformation, according to Managing Director Paul Bryce.
ND and the bottom line
Neurodiversity champion Julie Mills, CEO of Support to Win, discusses how ND appeals to the all important profit motive as well as business leaders’ sense of doing what’s right.
The Big Goal kicks off!
The Big Goal industry initiative to help young homeless people in the UK kicked off in style at St George’s Park last month, getting under way with the best possible start.
Five minutes with Global 4 CEO Carl Barnett
Our 2023 Comms National Awards Reseller of the Year winner Global 4 also bagged the Best Enterprise Vertical Market Customer Solution and Reseller Business Transformation gongs to complete a memorable hat-trick.
Championing women in tech
With just three per cent of CTO positions currently held by women we are privileged to introduce Prasanna Gopalakrishnan, Group Chief Technology Officer at Sky.
Gamma CFO talks priorities
Gamma CFO Bill Castell provides insights into the transformations happening within the Gamma business and the leadership issues he is prioritising.
Resilient amid change
The telecoms service space continues to show resilient trading supported by in demand services, contracted revenue, inflation busting price rises and ongoing, but slowing, M&A, writes Philip Carse, Analyst at Megabuyte.com.
Driving board diversity
Building a pipeline of female talent for the top remains a case of slow progress versus urgent need, writes Emma Pazgrat, Head of Partner Channel, Pangea Connected.
Closing the talent gap
Catalysing the link between talent and innovation is a major objective for the ICT sector but ongoing skills shortages have created barriers against achieving this critical interconnected goal.
Story of a comms sector giant
Freedom Fibre CEO Neil McArthur MBE brings together his own remarkable career story with clear analysis of how the UK full fibre market is shaping up.
In the Chair...
CEOs are well known for being centre stage and leading from the front. Less visible is the Chairperson who runs the board and operates away from the limelight.