Customer Experience
TelcoSwitch launches omnichannel CX for mid-market orgs
TelcoSwitch has added a SaaS communication to its portfolio which brings omnichannel customer experience to mid-market organisations.WATI bids to make WhatsApp the primary CX channel
Customer and sales engagement tool WATI (WhatsApp Team Inbox) has received undisclosed funding led by Sequoia Capital India’s Surge, boosting its mission to make messaging platforms the main channel for customer engagement.Harnessing the X factor
Meeting and exceeding customer expectations is an undertaking that demands far more action than optimising the customer
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