Giacom’s Vodafone partners have gained what is said to be 'unprecedented control' following the launch of the Giacom Cloud Market for Vodafone Business portal.
The self-service portal automates repetitive manual processes, integrates with Vodafone's mobile management systems and enables partners to navigate customer onboarding, service provisioning and in-life management of Vodafone mobile services.
"Cloud Market for Vodafone Business has been developed by Giacom to offer a comprehensive partner journey encompassing everything from generating quotes to creating and dispatching contracts, to facilitating connections with Vodafone," stated Andrew Wilford (pictured), Giacom’s Managing Director – Mobile.
"Partners can efficiently support their customers with a range of in-life management features including options to adjust services, apply discounts, add or remove bolt-ons, re-sign contracts and perform SIM swaps."
Wilford also noted that the portal reduces order processing times, saying that the re-signing of 10 or more connections, which previously took up to 10 days to process, is now completed in under an hour, with the order placed on the same day the contract is signed.
"Mobile services represent one of the most lucrative revenue streams for comms resellers and MSPs," added Wilford. "Cloud Market for Vodafone Business streamlines the provisioning and administration of mobile services, ensuring a productive and efficient route to market for our distribution partners."
Giacom CEO Terry O’Brien added: “The channel is rapidly evolving to meet the changing needs of SMBs, with a clear shift from traditional resale to managed service business models. Our goal is to empower partners on this transformative journey and the launch of Cloud Market for Vodafone Business marks a significant milestone.”