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Call centre market rings up steady growth

Call centre business in the UK is set to rise significantly, while market forecasts for Customer Interaction Centres are also optimistic, with greater uptake of email response services, web-based interactivity in real time, as well as telephone services.

PBX/IP PBX market analysis Q1 2006

Analysis provided by MZA Consultants

Q1 2006 proved to be a promising start to the year in the UK. The PBX/IP PBX extensions market increased by 9% compared to Q1 2005 with good performances across the size spectrum.

EMEA market ends 2005 on a high

Enterprise telephony line shipments in EMEA increased by 6.3% in Q4 2005 compared to the same quarter in 2004.

In total, over 21 million CPE lines were shipped last year, up 4.0% over 2004 volumes, according to the latest Canalys market estimates.

Growth in line shipments, however, slowed from the annual rate of 7.1% recorded in 2004.

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Special Feature

AV tech innovator thrives on visionary foundations

Sound planning and clear vision are the best guides to strategic action. In the case of US-based audio and visual manufacturer ClearOne, sound and vision also combine to represent an unprecedented advantage for all AV practitioners, according to CEO Zee Hakimoglu.