Call centre business in the UK is set to rise significantly, while market forecasts for Customer Interaction Centres are also optimistic, with greater uptake of email response services, web-based interactivity in real time, as well as telephone services.

Analysis provided by MZA Consultants

Q1 2006 proved to be a promising start to the year in the UK. The PBX/IP PBX extensions market increased by 9% compared to Q1 2005 with good performances across the size spectrum.

Enterprise telephony line shipments in EMEA increased by 6.3% in Q4 2005 compared to the same quarter in 2004.

In total, over 21 million CPE lines were shipped last year, up 4.0% over 2004 volumes, according to the latest Canalys market estimates.

Growth in line shipments, however, slowed from the annual rate of 7.1% recorded in 2004.