P&A Receivable Services, IT Europa and Experian have formed the Unified Communications Finance Forum (UCFF) to help IT and Telecom vendors, service providers and distributors to address the challenges posed by the new market for unified communications.
A consumer survey on call centre experience commissioned by Avaya found that British companies lose almost 40% of customers annually due to poor quality call centre support. The survey also found over half of the 250 people, interviewed across the UK, did not believe that their complaints would ever reach the correct personnel to improve the quality of service.
Alcatel-Lucent has announced that combined research teams from the United States and France successfully transmitted a world record 25.6 Terabits per second (Tb/s) of optical data over a single fiber strand, using 160 Wavelength-Division Multiplexed (WDM) channels - enough bandwidth to transmit the data from more 600 DVDs per second.
Westcon Group has signed a value added distribution agreement with Alcatel-Lucent under which it will launch the vendor`s portfolio initially in France, swiftly followed by a launch of Alcatel-Lucent`s data products in the UK.
Thus has scooped a contract with The Highland Council for a seven year, £70m project providing high capacity broadband links to schools, libraries and other council buildings throughout the Highlands and Islands.
Crane`s order management team helped to raise over £1000 in support of Comic Relief. The team dressed in pyjamas, held a bring and buy sale, sold cakes and even shaved one of their finance team`s head, in order to support the charity.