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Xtera Communications snaps up two AlanDick business divisions

Xtera Communications has purchased two UK-based communication service business lines from AlanDick for an undisclosed amount.

Westcon rebrands VoicePoint program to ConvergencePoint in Europe

Westcon Group has re-branded its VoicePoint program across Europe to become ConvergencePoint. Guy Koster, vice president of Westcon Group`s Technology Solutions Group, commented: “In response to the changes in the market and consequently the needs of our customers, the evolution of our convergence program to become ConvergencePoint is timely.

Nortel takes pole position with Formula BMW sponsorship

Following a successful year in 2006, Nortel has continued its sponsorship of a Formula BMW car, alongside its long standing channel partners, Datapulse and Teleopti.

New intelligent notification and incident management system

Storacall Voice Systems has answered the urgent need to quickly transmit information about unforeseen incidents with the launch of its ‘AlertMaster RP’ system, primarily designed to broadcast high priority messages to recipients in the quickest time without compromising reliability or accuracy, said the company.

New spin on mobile working from behind the wheel

One in four (23%) people in the channel spend two working days a week behind the wheel according to new research from Mitel.
 

Call centre hang ups blight customer experience

A newly released independent research report, UK Contact Centres and Customer Service, finds that although the contact centres surveyed rank improved customer service as their most important aim, half of them don’t even measure the number of calls it takes to resolve a customer query.

Cisco swaps PCs for phones at North Wales Police Force

The North Wales Police Force, serving one of the most diverse rural and urban regions in the United Kingdom, is implementing a Cisco Unified Communications system to help make policing remote areas more efficient as well as reduce communications costs. 

VoIP Unlimited SIP service approved by Samsung for OfficeServ

SIP trunking provider VoIP Unlimited has been officially approved by Samsung for use of it business SIP trunking service on the Samsung OfficeServ IPPBX (v4.10).

“We are please to add yet another quality brand partner to our list of interoperable partners,” says Steve Bieniek, VoIP Unlimited’s Sales Director.

Freedom`s data division ramps up £1m order pipeline in six months

Freedom has announced that since the launch of its data division in February 2007 it is progressing with over 150 projects from its existing customer base with a total order value of £1 million. In the first quarter of 2007, Freedom sold a total of 45 converged solutions.

Extreme Networks successfully completes Avaya compliance tests

Extreme Networks and Avaya have successfully compliance tested new Extreme Networks Summit X250 switches with Avaya’s IP Telephony solutions.

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