The VGP 30 from Retell is claimed to be the first MOH player available in the UK to offer music and messages controlled by a desktop telephone. The user gets a choice of three Royalty free music tracks and comfort announcements.
Gamma Telecom has launched version 3.0 of its hosted IP Telephony solution, FeaturePlus. The solution, which already has thousands of seats installed in the UK, has been upgraded to enable Gamma`s Channel Partners to include an IP phone in the package. The new package will broaden the accessible market by enabling partners to offer a telephony solution to the small branch office space.
Ericsson dealers can experience enhanced levels of service from distributor Nimans says new Business Manager Chris Birchall who enthuses about the launch of a dedicated micro-site which is `packed with all the latest news and product information`.
Nine out of ten network managers have no idea that managing voice is far more complex than managing other IP applications such as email and internet. Despite the role of the IT manager expanding even further, the research shows only one in ten companies sees the need for introducing a designated communications specialist, specifically charged with managing a company’s communications.
Digicomm BCS has earned Avaya’s Business Partner programme Silver Accreditation. Mark Pollitt, managing director at Digicomm,stated: “The award further reinforces our reputation, as well as recognising our ability to deliver the highest standards of telephony services and products.”
Lancom Systems has launched a VoIP software suite that turns PCs and laptops into feature-rich business communication hubs, offering full telephony functionality and collaboration tools such as conferencing. the company boasts that its new product provides a flexible, scalable and cost-effective solution for small office deployments and remote workers.
Distributor of BT broadband and related services, DMSL, has announced plans to expand its product portfolio to enable reseller partners to build on the potential of the installed base of SME broadband customers in the UK.
Voice Connect has pioneered a new technology enabling its VC MAJAX product to provide real time ‘on screen’ updates showing the ETA (expected time of arrival) of groups of personnel during major incidents.