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Retell claims UK Music on Hold first with desktop controlled unit

The VGP 30 from Retell is claimed to be the first MOH player available in the UK to offer music and messages controlled by a desktop telephone. The user gets a choice of three Royalty free music tracks and comfort announcements.

Gamma Telecom unwraps version 3.0 of FeaturePlus

Gamma Telecom has launched version 3.0 of its hosted IP Telephony solution, FeaturePlus. The solution, which already has thousands of seats installed in the UK, has been upgraded to enable Gamma`s Channel Partners to include an IP phone in the package. The new package will broaden the accessible market by enabling partners to offer a telephony solution to the small branch office space.

JVH Group gets Gold Plus status in Aastra Partner Programme

Bridgend-based telecoms reseller, JVH Group, has been awarded Gold Plus Status in Aastra Telecom’s Partner Programme, making JVH Group one of an elite group of six Gold Plus partners.

Nimans launches dedicated Ericsson micro-site

Ericsson dealers can experience enhanced levels of service from distributor Nimans says new Business Manager Chris Birchall who enthuses about the launch of a dedicated micro-site which is `packed with all the latest news and product information`.

Most IT managers lack experience to manage voice

Nine out of ten network managers have no idea that managing voice is far more complex than managing other IP applications such as email and internet. Despite the role of the IT manager expanding even further, the research shows only one in ten companies sees the need for introducing a designated communications specialist, specifically charged with managing a company’s communications.

Digicomm earns Avaya Partner programme Silver Accreditation

Digicomm BCS has earned Avaya’s Business Partner programme Silver Accreditation. Mark Pollitt, managing director at Digicomm,stated: “The award further reinforces our reputation, as well as recognising our ability to deliver the highest standards of telephony services and products.”

ATC underpins growth with two key board level appointments

Two senior appointments have strengthened the board at ATC and according to the Group`s Chief Executive Alex Tupman, the new recruits `will play key roles as we accelerate our growth`.

Lancom launches out-of-the-box SME UC solution

Lancom Systems has launched a VoIP software suite that turns PCs and laptops into feature-rich business communication hubs, offering full telephony functionality and collaboration tools such as conferencing. the company boasts that its new product provides a flexible, scalable and cost-effective solution for small office deployments and remote workers.

DMSL outlines plans to significantly boost product portfolio

Distributor of BT broadband and related services, DMSL, has announced plans to expand its product portfolio to enable reseller partners to build on the  potential of the installed base of SME broadband customers in the UK.
 

New technology aids major incident management

Voice Connect has pioneered a new technology enabling its VC MAJAX product to provide real time ‘on screen’ updates showing the ETA (expected time of arrival) of groups of personnel during major incidents.

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